"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--

"Reads L to R, for audience A. The next decade brings promise snd peril for Japan. The collapse of the postwar political order, dominated by the Liberal Democratic Party, has created new space for experimentation and reform at home, even as the rise of Asia's two sleeping giants, China and India, opens new markets for Japanese exports. But Japan's economy remains anemic, afficted by deflation and soaring public debts. Japan's workforce is aging and shrinking. China's rise poses both economic and diplomatic challenges for Japan. But so far, Japan's business and government leaders have been slow to acknowledge the magnitude of Japan's problems, let alone articulate sensible solutions to them. In "Re-Imagining Japan", Mckinsey & Company, the worlds top management consulting company, brings together an unprecedented collection of 50 global experts and invites them to take a fresh look at Japan's predicament as it enters 2011"--