"The definitive, up-to-date guide to airport planning and management. Fully revised, updated, and reorganized to reflect the latest advances in the aviation industry, Airport Planning and Management, Sixth Edition offers comprehensive coverage of this challenging field. Airports, airport systems, operations management, and administration are discussed in detail. This authoritative volume addresses changes in technology, structure, and political environment, including enhanced security, environmental impact, and regulatory issues. The Sixth Edition of this landmark guide to the planning, development, and management of airports is ideal as a course text, self-study tool, and professional reference.Coverage includes: Introduction to airports and airport systems Airport and airport systems: organization and administration Historical and legislative perspectives The airfield Airspace and air traffic management Airport operations management under FAR Part 139 Airport terminals and ground access Airport security Airport financial management Economic, political, and social role of airports Airport planning Airport capacity and delay The future of airport management"--Provided by publisher. "Airport Planning and Management, Sixth Edition offers detailed coverage of all of the advancements the aviation industry has experienced in the nearly seven years since the previous edition was published. These include the latest cutting-edge technologies; crucial changes to a variety of rules, regulations, and policies; essential security measures; and reactions to geopolitical events. This is the most authoritative, up-to-date, and comprehensive resource on the topic"--Provided by publisher.

"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--

"The regulation of innovation and the optimal design of legal institutions in an environment of uncertainty are two of the most important policy challenges of the twenty-first century. Innovation is critical to economic growth. Regulatory design decisions, and, in particular, competition policy and intellectual property regimes, can have profound consequences for economic growth. However, remarkably little is known about the relationship between innovation, competition, and regulatory policy. Any legal regime must attempt to assess the tradeoffs associated with rules that will affect incentives to innovate, allocative efficiency, competition, and freedom of economic actors to commercialize the fruits of their innovative labors. The essays in this book approach this critical set of problems from an economic perspective, relying on the tools of microeconomics, quantitative analysis, and comparative institutional analysis to explore and begin to provide answers to the myriad challenges facing policymakers"--

This is the account of the 2010 San Jose mine rescue in Chile, after one of the longest human entrapments in history. With his coveted "rescue pass," the author was permitted access far past the police perimeter. It would be seventeen long days before the miners were discovered alive and the world press descended. It would be another fifty-two days before the miners were all successfully rescued. For eight weeks, the author conducted interviews with families, rescue workers, the mine psychologist, drill operators, scientists, and the architects of the rescue operation. He reported from an improvised office on the mountainside that was the nerve center of the rescue operation, in a makeshift container. Far below, families and loved ones lived in a cluster of tents known as Camp Hope. While the men were still underground, the author interviewed them via a crude telephone; he helped send vital supplies to them via the "paloma" (pigeon). And when the first miners were rescued on October 13, he had the first media contact with the recently freed men in a series of interviews from inside the field hospital. The book reads like a thriller, toggling between the dramatic chaos below ground as the men realized that their escape routes were blocked and that their shelter held only enough rations for ten men to survive seventy-two hours; and the desperate rescue efforts aboveground, the massive campaign from the top level of the Chilean government to enlist and unite brilliant minds from around the world in the San Jose rescue effort. In never before revealed detail, the author tells a story of the improbable survival of the miners, trapped some 2,200 feet underground for sixty-nine days. He also chronicles what had to go right, an impossibly long list, to rescue them all alive. The death-defying rescue demanded endurance, ingenuity, and most of all, unified fronts above and below ground. To be sure, none of this came easily. Based on more than 110 interviews with the miners, their families, and the rescue team, this account combines an eye for detail and dialogue with the remarkable human interest story of these miners struggling to survive in a savage environment.

'Tourism Management' is a complete synthesis of tourism, from its beginnings, through to the major impacts it has on today's global community, the environment and economy.

"An updated and revised edition of the bestselling guide to managing projectsFor any professional responsible for coordinating projects among different departments, across executive levels, or with technical complexity, The Fast Forward MBA in Project Management offers comprehensive instruction on how to deliver on time and on budget. Get the step-by-step advice you need to find the right sponsor, clarify objectives, and set realistic schedules and budget projections. This Fourth Edition of the 200,000-copy bestseller now covers critical new topics including: software and IT projects, agile techniques, and project selection.Perfect for beginners or experienced managers needing to bring their systems up to date, The Fast Forward MBA in Project Management allows readers to extract maximum information in minimum time. The most comprehensive introduction to project management, updated to reflect changes in the business environment over the past few years Full of downloadable forms and spreadsheets to help you implement the techniques in the book Offers updated advice on getting the most from Microsoft Project "--

"In this Very Short Introduction, Stephen Smith shows how the field of environmental economics looks at how economic activity and policy can affect the environment in which we live. The book discusses environmental issues including pollution control, reducing environmental damage, global climate change policies, questions about how we should balance environmental and economic considerations, and what form government policies should take. In recent years, Smith reveals, many economists have argued for greater use of incentives such as pollution charges and emissions trading rather than more traditional direct regulation of polluters. Including many illustrative case studies, this book offers an illuminating introduction to an exciting field of economics."--Publisher's website.

"For 20 years, the Great Place to Work® Institute has been developing the annual ranking of the best companies to work for in the US and in 39 countries around the world. In the US, the ranking is published by FORTUNE and is best known as the FORTUNE 100 Best Companies to Work For. In 2010, the list included among its finalists: SAS, Google, REI, Scripps Health, Hoar Construction, DreamWorks Animation, Zappos.com, Salesforce.com, Cisco, Marriott Interntional, American Express, Mayo Clinic, Microsoft. Drawing on the Institute's wide and deep body of knowledge acquired in the process of producing this ranking, Institute senior consultant Michael Burchell and research fellow Jennifer Robin reveal that what separates the great from the good companies to work for is the leader's ability to create Trust, Pride and Camaraderie in their companies. THE GREAT WORKPLACE explains the concept of a Great Place to Work--defined as one in which employees trust the people they work for, have pride in what they do, and enjoy the people they work with--and demystifies the Institute's Great Place to Work model, developed in 1984 and validated through its enduring resonance in both the United States and in 40 countries around the world. It also answers the fundamental question, "What is the business value of creating a great workplace?" and brings the definition of a Great Place to Work alive with anecdotes, best practices, and quotes from employees working at the best workplaces in the US (and ranked in the list). Companies featured in the book include: General Mills, Google, Gore, Microsoft, PricewaterhouseCoopers, SAS, Scripps Health, Wegman's and S.C. Johnson. As organizations grapple with the complexity and challenges of leveraging human capital in today's hyper-competitive work world--and as the Institute increases its presence across the world--THE GREAT WORKPLACE will be the "must read" source for understanding the essential ingredients in and trends of great places to work"--

"Inspirational stories of engaging, real-life educational experiences Everyone has a personal learning story, a time when they became actively engaged in their own education. Maybe it was an especially challenging teacher, or a uniquely supportive environment, or a collaborative classroom. In Faces of Learning, both well-known public figures, such as Arne Duncan and Al Franken, and ordinary Americans recall the moments when they truly learned something. Includes stories from people of all different backgrounds and from all over the country ; The stories are grouped into categories by theme like "relevant" and "experiential" to help reveal the common characteristics of what works in education ; Each chapter ends with five things you can do to improve your own learning, that of your students, and of all Americans Readers can visit the companion website "http://www.rethinklearningnow.com to share their own stories of educational success and find out what else they can do"--

"Remain competitive by offering more accessible, affordable, and relevant information technologies that meet mass-market needs Technology at the Margins demonstrates that by making IT more accessible, affordable, and relevant, new mass markets can be opened. Based on solid insights generated in key areas of health, education, finance and the environment, the book offers practical recommendations and insights from world leaders, innovators, practitioners and new users of emergent technologies. Offers recommendations on how companies can ensure their own competitiveness by offering more accessible, affordable, and relevant information technologies to support mass market needs Suggests practical recommendations and insights from world leaders, innovators, practitioners and new users of emergent technologies Challenges businesses to rethink their uses of existing technologies Technology at the Margins will be of interest to decision makers in the private, public and nonprofit sectors who are interested in opportunities offered by IT in meeting the needs of those at the base of the worlds economic pyramid."--Provided by publisher.

"Master the fundamentals of leadership-at every stage in your career Often, when leaders experience trouble, they look to blame an outside source or expect a small tweak to right their ship. But many times they've actually lost their grip on the very basic foundation of leadership. The business environment may change, but no management trend can displace the core laws, proven over centuries, of excellent leadership. Unusually Excellent is an essential resource for leaders that brings these fundamentals together in a new and comprehensive way. This book will help leaders at any level keep their focus on the bedrock principles that will make them extraordinary. Thoroughly practical, day-to-day primer for achieving and maintaining their highest level of leadership, for today and for a lifetime The author's Harvard Business Review articles are among the most highly read in the magazine's history Written for all leaders who need to develop and renew their leadership skills Using a sports analogy, the author breaks the work of leaders into three parts: pregame: a matter of character; game day: a matter of competence; and postgame: a matter of consequence."--

Keep kids entertained with Clare Youngs' brilliant collection of craft ideas including toys, jewellery, gifts and more that have been designed with the environment in mind. Great, cost-effective ideas for rainy days, birthday parties, holiday activities and countless play dates.

Since the discovery of fire, humans have been energy users. And this is a good thing--our mastery of energy is what separates us from the rest of the animal kingdom and has allowed us to be the dominant species on the planet. However, this mastery comes with a price: we are changing our environment in a profoundly negative way by heating it up. Using one engaging story after another, coupled with accessible scientific facts, world authority Richard B. Alley explores the history of energy use by humans over the centuries, gives a doubt-destroying proof that already-high levels of carbon dioxide are causing damaging global warming, and surveys the alternative energy options that are available to exploit right now. These new energy sources might well be the engines for economic growth in the twenty-first century.--From publisher description.