"A concise, focused study aid to accompany VCP for vSphere 4 Study Guide As organizations seek to cut infrastructure costs, virtualization has become a lucrative specialty for IT professionals. VCP is the leading virtualization certification, and this book is designed to work hand-in-hand with the VCP for vSphere 4 Study Guide to better prepare VMware pros for the comprehensive exam. Filled with review information, it helps you deepen your understanding of vSphere, the first cloud operating system. Virtualization skills are much in demand, and VMware professionals become more marketable when they achieve VCP certification; this review guide works with other learning tools to increase vSphere knowledge and confidence Offers invaluable help for last-minute review Covers planning, installing, and upgrading ESX/ESXi; configuring ESX/ESXi networking and storage; installing and configuring vCenter Server; deploying and managing virtual machines and vApps; managing compliance; establishing service levels; and basic troubleshooting CD includes two practice exams, flashcards, and a searchable glossary of key terms. This highly focused Sybex review guide is the perfect study companion to VCP for vSphere 4 Study Guide, helping you achieve VCP certification, increased confidence, and better job opportunities."--

As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work.