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Cover image for Business process mapping : improving customer satisfaction
Business process mapping : improving customer satisfaction
Jacka, J. Mike Jacka, J. Mike
2009
Perpustakaan Kuala Lumpur
ISBN 
9780470444580
Excerpt: 
Business process mapping : improving customer satisfaction / Jacka, J. Mike
Relevance: 
0.9926
Available:
Cover image for Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Harrington, H. J. (H. James) Harrington, H. J. (H. James)
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071768634
Excerpt: 
, increase customer satisfaction, and boost profits / Harrington, H. J. (H. James)
Relevance: 
0.7446
Available:
Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082425
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
Relevance: 
0.7446
Available:
Cover image for Quality management in road maintenance towards total customer satisfaction in City Hall Kuala Lumpur , Malaysia
Quality management in road maintenance towards total customer satisfaction in City Hall Kuala Lumpur , Malaysia
Ahmad Khir Mohammad Ahmad Khir Mohammad
2002
Perpustakaan Kuala Lumpur
Excerpt: 
Quality management in road maintenance towards total customer satisfaction in City Hall Kuala
Relevance: 
0.7446
Available:
Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780838907894
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
Relevance: 
0.7446
Available:
Cover image for Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan Penduduk Wilayah Persekutuan Kuala Lumpur (MPPWPKL) : master of business adminisistration UNITAR International University 2021
Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan Penduduk Wilayah Persekutuan Kuala Lumpur (MPPWPKL) : master of business adminisistration UNITAR International University 2021
Perpustakaan Kuala Lumpur
Excerpt: 
Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan
Relevance: 
0.7439
Available:
Cover image for Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Curtin, Steve Curtin, Steve
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814432808
Excerpt: 
Delight your customers : 7 simple ways to raise your customer service from ordinary to
Relevance: 
0.0000
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Cover image for Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet
Kaufman, Ron Kaufman, Ron
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789810718329
Excerpt: 
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else
Relevance: 
0.0000
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Cover image for The Apple experience : the secrets of delivering insanely great customer service
The Apple experience : the secrets of delivering insanely great customer service
Gallo, Carmine. Gallo, Carmine.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071793209
Excerpt: 
The Apple experience : the secrets of delivering insanely great customer service / Gallo, Carmine.
Relevance: 
0.0000
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Cover image for Winning the customer : turn consumers into fans and get them to spend more
Winning the customer : turn consumers into fans and get them to spend more
Imbriano, Lou Imbriano, Lou
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071775267
Excerpt: 
Winning the customer : turn consumers into fans and get them to spend more / Imbriano, Lou
Relevance: 
0.0000
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Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Soudagar, Reza Iyer, Vinay Hildebrand, Volker Soudagar, Reza Iyer, Vinay
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071786973
Excerpt: 
The customer experience edge : technology and techniques for delivering an enduring, profitable
Relevance: 
0.0000
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Cover image for How companies win : profiting from demand-driven business models no matter what business you're in
How companies win : profiting from demand-driven business models no matter what business you're in
Kash, Rick Calhoun, David Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 
9780062000453
Excerpt: 
Customer satisfaction
Relevance: 
0.0000
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