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Cover image for Service innovation : how to go from customer needs to breakthrough services
Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A. Bettencourt, Lance A.
2010
ISBN 
9780071713009
Excerpt: 
Service innovation : how to go from customer needs to breakthrough services / Bettencourt, Lance A.
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Cover image for The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
Ranadive, Vivek. Ranadive, Vivek.
2006
ISBN 
9780071450140
Excerpt: 
The power to predict : how real-time businesses anticipate customer needs, create opportunities
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