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000PKLTEST

Barlow, Janelle, 1943- Molle Barlow, Janelle, 1943- Molle

2008

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

Relevance:

0.7446

Available:

Dijulius, John R. 1964- Dijulius, John R. 1964-

2008

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780470196120

Excerpt:

Customer loyalty

Relevance:

0.0000

Available:

Smith, Ellen Reid Smith, Ellen Reid

2000

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780066620701

Excerpt:

e-Loyalty : how to keep customers coming back to your website / Smith, Ellen Reid

Relevance:

0.0000

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