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Cover image for Lean six sigma secrets for the CIO
Lean six sigma secrets for the CIO
Bentley, William. 1944- Davis, Peter T. Bentley, William. 1944- Davis, Peter T.
2010
ISBN 
9781439803790
Excerpt: 
Six sigma (Quality control standard)
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Cover image for Quality management for IT services : perspectives on business and process performance
Quality management for IT services : perspectives on business and process performance
Praeg, Claus-Peter, 1973- Spath, Dieter Praeg, Claus-Peter, 1973- Spath, Dieter
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781616928896
Excerpt: 
Quality management for IT services : perspectives on business and process performance / Praeg
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Cover image for IT service management : a guide for ITIL V3 foundation exam candidates
IT service management : a guide for ITIL V3 foundation exam candidates
Brewster, Ernest Brewster, Ernest
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781906124199
Excerpt: 
Information technology -- Quality control -- Standards -- Handbooks, manuals, etc.
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