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Subject: Customer relations

Author

Lunsford, Seleste E.

(4)

Marone , Mark D.

(4)

Fleming, John H.

(2)

(2)

(2)

(2)

Anderson, Kristin

(1)

Blomqvist, Ralfs

(1)

Boutilier, Robert, 1950-

(1)

(1)

Carroll, Becky, 1966-

(1)

(1)

(1)

(1)

Drummond, Helga

(1)

Fleisher, Joe and Read Brendan

(1)

(1)

(1)

Horovitz, Jacques

(1)

(1)

(1)

Leadbetter, Jane

(1)

(1)

(1)

(1)

(1)

Rickenbacher, Colleen A.

(1)

Scannell, Edward E.

(1)

Seybold, Patricia B.

(1)

(1)

(1)

Format

(31)

Language

(21)

Library

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Pustaka KL @ PPR Pinggiran Bukit Jalil

Shelf Location

Management and Economic

Publication Date

-

(8)

(7)

(7)

(2)

(2)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Sales management

(9)

(8)

Consumer satisfaction

(5)

Communication in marketing

(4)

Reengineering (Management)

(3)

Customer services -- Management

(2)

New products - Planning

(2)

Sale management

(2)

Sales personnel -- Training of.

(2)

Total quality management

(2)

Business communication-Computer networks

(1)

Business networks

(1)

Communication in management

(1)

Customer loyalty

(1)

Customer relations -- Management

(1)

Customer satisfaction

(1)

Customer service -- Management

(1)

Customer services

(1)

Customer services - Management

(1)

Industrial marketing

(1)

Interpersonal relations

(1)

Issues management

(1)

Management games

(1)

Marketing -- Management.

(1)

Organizational change

(1)

Organizational effectiveness

(1)

Relationship marketing

(1)

Selling -- Study and teaching

(1)

Social networks

(1)

Succes in business

(1)

Success in business

(1)

Technological innovations -- Management

(1)

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Cover image for Customer relationship management

Customer relationship management

2000

ISBN

9780471644095

Excerpt:

Customer relationship management

Relevance:

0.7439

Available:

Cover image for Successful global account management

Successful global account management

Wilson, Kevin Speare, Nick Reese, Sam Wilson, Kevin Speare, Nick

2002

ISBN

9780749436049

Excerpt:

Successful global account management Wilson, Kevin

Relevance:

0.6204

Available:

Cover image for A stakeholder approach to issues management

A stakeholder approach to issues management

Boutilier, Robert, 1950- Boutilier, Robert, 1950-

Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.

2013 2012

Perpustakaan Kuala Lumpur

ISBN

9781606490976

Excerpt:

A stakeholder approach to issues management / Boutilier, Robert, 1950-

Relevance:

0.4963

Available:

Cover image for Service strategy: management moves for customer results

Service strategy: management moves for customer results

Horovitz, Jacques Horovitz, Jacques

2004

ISBN

9780273675839

Excerpt:

Service strategy: management moves for customer results/ Horovitz, Jacques

Relevance:

0.4343

Available:

Cover image for Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutions

Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutions

Blomqvist, Ralfs Dahl, Johan Haeger, Tomas Blomqvist, Ralfs Dahl, Johan

2002

ISBN

9780852976821

Excerpt:

management solutions / Blomqvist, Ralfs

Relevance:

0.3723

Available:

Cover image for The quality movement: What total quality management is really all about!

The quality movement: What total quality management is really all about!

Drummond, Helga Drummond, Helga

1992

ISBN

9780749407537

Excerpt:

The quality movement: What total quality management is really all about! Drummond, Helga

Relevance:

0.3723

Available:

Cover image for Secret Manual Of The Sales Warrior

Secret Manual Of The Sales Warrior

Maxine Teo Maxine Teo

2020

Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil

ISBN

9789811454806

Excerpt:

Sales management

Relevance:

0.0000

Available:

Cover image for Sales & service excellence

Sales & service excellence

Leadbetter, Jane Leadbetter, Jane

2011

Perpustakaan Kuala Lumpur

ISBN

9781852526719

Excerpt:

Management Books 2000 Limited,

Relevance:

0.0000

Available:

Cover image for The hidden power of your customers : four keys to growing your business through existing customers

The hidden power of your customers : four keys to growing your business through existing customers

Carroll, Becky, 1966- Carroll, Becky, 1966-

2011

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118018217

Excerpt:

Customer relations -- Management

Relevance:

0.0000

Available:

Cover image for The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

Rickenbacher, Colleen A. Scannell, Edward E. Rickenbacher, Colleen A. Scannell, Edward E.

2010

ISBN

9780071745093

Excerpt:

Communication in management

Relevance:

0.0000

Available:

Cover image for How companies win : profiting from demand-driven business models no matter what business you're in

How companies win : profiting from demand-driven business models no matter what business you're in

Kash, Rick Calhoun, David Kash, Rick Calhoun, David

2010

Perpustakaan Kuala Lumpur

ISBN

9780062000453

Excerpt:

Customer service -- Management

Relevance:

0.0000

Available:

Cover image for Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

Jacka, J. Mike Jacka, J. Mike

2009

Perpustakaan Kuala Lumpur

ISBN

9780470444580

Excerpt:

Reengineering (Management)

Relevance:

0.0000

Available:

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