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Cover image for How to tell anyone anything : breakthrough techniques for healing handling difficult conversations at work
How to tell anyone anything : breakthrough techniques for healing handling difficult conversations at work
Gallagher, Richard s Gallagher, Richard s
2009
ISBN 
9780814410158
Excerpt: 
How to tell anyone anything : breakthrough techniques for healing handling difficult conversations
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Cover image for People strategies for trainers : 165 tips and techniques for dealing with difficult classroom situations
People strategies for trainers : 165 tips and techniques for dealing with difficult classroom situations
Lucas, Robert W. Lucas, Robert W.
2005
ISBN 
9780814472613
Excerpt: 
People strategies for trainers : 165 tips and techniques for dealing with difficult classroom
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