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Cover image for The new financial services agenda : rethinking business models and creating engaging customer experiences in financial services

The new financial services agenda : rethinking business models and creating engaging customer experiences in financial services

Peverell, Roger Peverell, Roger

2017

Perpustakaan Kuala Lumpur

ISBN

9781907794490

Excerpt:

Financial services industry -- Customer services.

Relevance:

0.7447

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Secrets of selling services : everything you need to sell what your customer can't see - from pitch to close

Schiffman, Stephan Schiffman, Stephan

2013

Pustaka KL @ Keramat

ISBN

9780071791625

Excerpt:

Secrets of selling services : everything you need to sell what your customer can't see - from pitch

Relevance:

0.7446

Available:

Lean library management : eleven strategies for reducing costs and improving customer services

Huber, John J., 1958- Huber, John J., 1958-

2011

Perpustakaan Kuala Lumpur

ISBN

9781555707323

Excerpt:

Lean library management : eleven strategies for reducing costs and improving customer services /

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0.7446

Available:

Protecting main street : measuring the customer experience in financial services for business and public policy

Lubin, Paul C. Lubin, Paul C.

2011

Perpustakaan Kuala Lumpur

ISBN

9780415996013

Excerpt:

Protecting main street : measuring the customer experience in financial services for business and

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0.7446

Available:

Service innovation : how to go from customer needs to breakthrough services

Bettencourt, Lance A. Bettencourt, Lance A.

2010

ISBN

9780071713009

Excerpt:

Service innovation : how to go from customer needs to breakthrough services / Bettencourt, Lance A.

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0.7447

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Winning in Service Markets : Success through People, Technology and Strategy

Wirtz, Jochen Wirtz, Jochen

2017

Perpustakaan Kuala Lumpur

ISBN

9781944659059

Excerpt:

Winning in Service Markets : Success through People, Technology and Strategy / Wirtz, Jochen

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Driven to delight : delivering world-class customer experience the Mercedes-Benz way

Michelli, Joseph A. Michelli, Joseph A.

2016

Perpustakaan Lembah Pantai

ISBN

9789814660594

Excerpt:

Automobile industry and trade -- Customer services -- Germany

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0.0000

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Living innovation : competing in the 21st century access economy

Mathe, Hervé Mathe, Hervé

2016 2015

Perpustakaan Kuala Lumpur

ISBN

9789814719575

Excerpt:

Customer services

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0.0000

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Competing against luck : the story of innovation and customer choice

Christensen, Clayton M., author Hall, Taddy, author Dillon, Karen (Editor), author Duncan, David S., author Christensen, Clayton M., author

2016

Perpustakaan Kuala Lumpur

ISBN

9780062565235

Excerpt:

Customer services

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0.0000

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Zombie loyalists :b using great service to create rabid fans

Shankman, Peter Shankman, Peter

2015

Perpustakaan Kuala Lumpur

ISBN

9781137279668

Excerpt:

Customer services

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Your customer rules! : delivering the Me2B experiences that today's customers demand

Price, Bill Jaffe, David, 1963- author Price, Bill Jaffe, David, 1963- author

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118954775

Excerpt:

Your customer rules! : delivering the Me2B experiences that today's customers demand / Price

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Salesforce Service Cloud for dummies

Paz, Jon Kelley, T.J Paz, Jon Kelley, T.J

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781119010685

Excerpt:

Customer services.

Relevance:

0.0000

Available:

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