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Cover image for Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation
Bacal, Robert. Bacal, Robert.
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071745062
Excerpt: 
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer
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Cover image for Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert Bacal, Robert
2005
ISBN 
9780071444538
Excerpt: 
Customer services -- Terminology
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