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heron, Peter.
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Cover image for Getting started with evaluation
Getting started with evaluation
Hernon, Peter Dugan, Robert E., 1952- author. Matthews, Joseph R., author.
2014
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838911952
Excerpt: 
Getting started with evaluation / Hernon, Peter
Relevance: 
0.1399
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Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838913086
Excerpt: 
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter
Relevance: 
0.1396
Available:
Cover image for Managing with data : using ACRLMetrics and PLAmetrics
Managing with data : using ACRLMetrics and PLAmetrics
Hernon, Peter Dugan, Robert E., 1952- Matthews, Joseph R.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838912430
Excerpt: 
Managing with data : using ACRLMetrics and PLAmetrics / Hernon, Peter
Relevance: 
0.1396
Available:
Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
Hernon, Peter. Altman, Ellen
2010
Perpustakaan Kuala Lumpur
ISBN 
9780838910214
Excerpt: 
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.
Relevance: 
0.1396
Available:
Cover image for Shaping the future : advancing the understanding of leadership
Shaping the future : advancing the understanding of leadership
Hernon, Peter.
2010
Perpustakaan Kuala Lumpur
ISBN 
9781598846157
Excerpt: 
Shaping the future : advancing the understanding of leadership / Hernon, Peter.
Relevance: 
0.1396
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082425
Excerpt: 
Hernon, Peter
Relevance: 
0.1396
Available:
Cover image for Improving the quality library services for students with disabilities
Improving the quality library services for students with disabilities
Hernon, Peter Calvert, Philip.
2006
ISBN 
9781591583004
Excerpt: 
Improving the quality library services for students with disabilities / Hernon, Peter
Relevance: 
0.1396
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780838907894
Excerpt: 
Hernon, Peter
Relevance: 
0.1396
Available:
Cover image for Improving the quality library services for students with disabilities
Improving the quality library services for students with disabilities
Hernon, Peter
Perpustakaan Kuala Lumpur
ISBN 
9781591583004
Excerpt: 
Improving the quality library services for students with disabilities Hernon, Peter
Relevance: 
0.1396
Available: