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000PKLTEST
Print
Cover image for Services marketing
Zeithaml, Valarie A. Bitner, Mary Jo Zeithaml, Valarie A. Bitner, Mary Jo
2003
Perpustakaan Kuala Lumpur
ISBN 
9780071199148
Excerpt: 
Services marketing Zeithaml, Valarie A.
Relevance: 
0.1800
Available:
Cover image for Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A. Parasuraman, A. Berry, Leonard L. Zeithaml, Valarie A. Parasuraman, A.
1990
ISBN 
9780029357019
Excerpt: 
Delivering quality service : balancing customer perceptions and expectations Zeithaml, Valarie A.
Relevance: 
0.1797
Available:
Cover image for Service marketing
A.Zethaml, Valairie A.Zethaml, Valairie
2002
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071199148
Excerpt: 
Service marketing A.Zethaml, Valairie
Relevance: 
0.0000
Available: